A Patient's Guide to Financial Counseling

When you or someone you love needs hospital care, worrying about financial issues can be particularly stressful. If you don't have insurance or your insurance does not cover all the costs, there are many federal and state sources of financial assistance that may be available to you. Eligibility requirements and the application process may be different depending upon the program. It's important that you meet with a financial counselor as soon as possible to learn more about what is right for you. Don't worry, the staff of the Financial Counseling Department is here to help you every step of the way and there is no additional cost for this service.

Medicaid

For our patients' convenience, we have arranged with Bergen County to station a part time county worker at Holy Name Medical Center to process eligible Bergen County residents with Family Care and institutional Medicaid applications. The Bergen County representative will work directly with you to ensure your application is complete and accurate.

To help patients who live outside of Bergen County as well as those who live in Bergen County, Holy Name Medical Center has contracted with an approved company to be onsite to assist with Medicaid applications.

Charity Care

Charity Care is designed to provide assistance to cover the costs of hospital services only. In order to apply for Charity Care you must contact the Financial Counseling Department. A Financial Counselor will ask questions related to your income and assets, and will require you to provide supporting documentation. You should know that your immigration status does not matter when you apply for Charity Care; it will not affect your eligibility.

Applicants found ineligible may reapply at a future time when they present themselves for services and believe their financial circumstances have changed.

Compassionate Care

The Compassionate Care Discount is for uninsured patients who do not qualify for Charity Care or any federal or state funded programs such as Medicaid, SSI-Medicaid or Family Care. This program adheres to N.J. Senate Bill S-1797/A-2609 passed August 8th 2008 and effective February 4th 2009.